Privacy Policy

Last updated: July 2026

Delaware Pest Control ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us. Please read this policy carefully. By accessing or using our services, you agree to the practices described herein.

Information We Collect

We collect several categories of information to provide and improve our pest control services. This includes personal information you voluntarily provide, such as your name, postal address, email address, telephone number, and payment information when you schedule services, request estimates, or complete transactions. We also collect information about your property, including address, square footage, and pest-related concerns, which is necessary to deliver appropriate treatment solutions.

Additionally, we automatically collect certain technical information when you visit our website. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We may also collect information about your device and its interaction with our website through cookies and similar tracking technologies. If you contact our customer service team, we retain records of those communications to ensure quality service and resolve any issues effectively.

How We Use Your Information

We use the information we collect for legitimate business purposes essential to operating our pest control services. Primarily, we use your personal information to schedule and perform pest control treatments, process payments, communicate appointment details, and send service reminders. We may also use your contact information to respond to inquiries, provide customer support, and address any service-related concerns promptly.

Beyond direct service provision, we analyze usage patterns and technical data to improve our website functionality, enhance user experience, and develop new service offerings. With your consent where required by law, we may send promotional communications about special offers, seasonal pest alerts, or new services. You may opt out of marketing communications at any time by following the unsubscribe instructions included in each message or contacting us directly. We do not use your information for purposes incompatible with those disclosed at the time of collection without obtaining additional consent.

Data Sharing

We share your personal information only in limited circumstances and with appropriate safeguards in place. We disclose information to our employees, technicians, and authorized agents who require access to perform their job duties and deliver services to you. These individuals are bound by confidentiality obligations and may not use your information for unauthorized purposes.

We may also share information with trusted third-party service providers who assist our operations, including payment processors, scheduling software providers, and email delivery services. These providers are contractually prohibited from using your information for any purpose other than performing services on our behalf and must implement reasonable security measures. We may disclose information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, safety, or the rights and safety of others. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Service records and billing information are typically maintained for seven years in accordance with applicable tax and accounting requirements. Marketing contact information is retained until you request deletion or opt out of communications. When information is no longer needed, we securely delete or anonymize it in accordance with our data destruction procedures. You may request information about our retention practices for specific data categories by contacting us using the information provided below.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance functionality, analyze traffic, and personalize your experience. Cookies are small text files stored on your device that enable us to remember your preferences, understand how you navigate our site, and measure the effectiveness of our content and advertising. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain until deleted or expired.

You may configure your browser to refuse all cookies or to alert you when cookies are being sent. However, disabling cookies may limit your ability to use certain features of our website. We do not respond to browser "Do Not Track" signals at this time. We may use third-party analytics services, such as Google Analytics, which employ cookies to collect aggregated data about website usage. These services do not identify individual visitors or associate your IP address with any other data held by those third parties.

Third-Party Services

Our website may contain links to third-party websites, services, or applications that are not operated by Delaware Pest Control. This Privacy Policy does not apply to those external sites, and we are not responsible for their content, privacy practices, or data handling. We encourage you to review the privacy policies of any third-party services you access through our website. Our integration with social media platforms, review sites, or payment processors is subject to those respective entities' terms and policies. We do not control and disclaim responsibility for any information you submit to or through these third-party services.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below. We will respond to inquiries in a timely manner and in accordance with applicable law.

Delaware Pest Control
Phone: (888) 239-7622
Service Area: State of Delaware

You may contact us to access, correct, update, or delete your personal information, subject to legal limitations. We may request verification of your identity before processing certain requests. If you believe we have not adequately addressed your privacy concerns, you may have the right to lodge a complaint with applicable regulatory authorities.